These Terms of Service apply to computer software maintenance, system upgrades, and related technical support services provided by CEOX SERVICES LTD in the UK. By booking or using our services, you acknowledge that you have read, understood, and agreed to these Terms of Service.

1. Service Content

CEOX SERVICES LTD provides the following one-time technical services (billed per project):

1.1 Software Maintenance Service
Operating System Installation and Reinstallation (Windows/Other Systems)
System Error Repair and Debugging
Office Software Installation and Configuration
Antivirus Software Installation and Security Settings
Software Conflict and Compatibility Issue Repair

1.2 System Upgrade Service
Operating System Version Upgrade (Major Update)
Security Patch Installation and System Update
System Performance Optimization and Stability Improvement
Driver Update and Configuration Optimization
Remote or On-site Technical Support (if applicable)

1.3 Hardware Diagnostics and Optimization Service
Boot Failure and Blue Screen Problem Diagnosis
Memory (RAM), Hard Drive, and CPU Performance Testing
Power Supply and Hardware Stability Testing
Analysis and Optimization Suggestions for Slow Device Operation

1.4 Hardware Upgrade Service (if customer chooses)
SSD Solid State Drive Upgrade and Installation
Memory (RAM) Expansion and Replacement
Basic Hardware Performance Optimization Suggestions

1.5 Equipment Maintenance Service
Deep Cleaning of Computer Internals
Cooling System Cleaning and Maintenance
Fan and Ventilation Component Cleaning

2. Billing Terms (One-Time Service Fee)

All services are charged on a one-time basis, as detailed below:

Each service is billed per task, without subscription or recurring charges;

Service fees will be collected in one lump sum before service begins or upon order confirmation;

The fee only covers the agreed-upon service scope and does not include any subsequent additional needs;

If the customer adds requirements during the service process, a new quote will be provided and billed separately;

All quotes are subject to the service confirmation or electronic invoice.

3. Payment Terms
   The customer must complete payment before service begins, or pay a deposit as agreed by both parties;

Payment methods may include bank transfer, online payment, or other supported methods;
The company reserves the right to suspend or refuse service for orders with incomplete payment;

All fees are settled in British pounds (GBP).

4. Service Scope Limitations
   This service is limited to equipment and systems within the scope authorized by the customer;

It does not include illegal software installation or unauthorized software cracking;

It does not include data recovery (unless otherwise agreed);

It does not include the cost of hardware replacement parts (if replacement is required, a separate quote will be provided).

5. Remote and On-site Service

Some services can be completed remotely;

On-site support may incur additional transportation or service fees;

Customers must ensure their equipment can connect to the remote support environment (e.g., network connection).

6. Customer Responsibilities

Customers must ensure:

Provide accurate equipment information and a description of the problem;
Provide necessary system access permissions;
Back up important data before service (the company is not liable for data loss unless due to gross negligence);
Comply with relevant laws and regulations regarding the legal use of software and systems.

7. Service Completion and Confirmation

Customers must confirm service completion;

Once service completion is confirmed, the service is considered complete;
Subsequent issues require a new service request and separate billing.

8. Refund Policy
   One-time services are generally non-refundable after service commencement;

If service has not commenced, cancellation and a refund may be requested (administrative fees may be deducted);
If service cannot be provided due to company reasons, a full refund will be issued.

9. Limitation of Liability

CEOX SERVICES LTD will make reasonable efforts to provide professional services, but will not be liable for the following:

Problems caused by third-party software or system updates;

System damage caused by customer’s own operation;

Technical problems outside the scope of service;

Data loss or equipment hardware failure (unless due to gross negligence on the part of the company).

10. Terms of Service Modification

The company reserves the right to modify the Terms of Service at any time. Updated versions will be published on the official website or in the service agreement.

11. Contact Information

Email: ceoxservices@hotmail.com
Tel: +44 7779 015238