Welcome to CEOX SERVICES LTD (hereinafter referred to as “we” or “the Company”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect the information you provide when using our computer software for maintenance, system upgrades, technical support, and related services.
By accessing our website, submitting a service request, or using our services, you agree to the contents of this Privacy Policy.
- Information We Collect
To provide you with services, we may collect the following information:
1.1 Information You Voluntarily Provide
Name
Email Address
Phone Number
Company Name (if applicable)
Billing and Payment Information
Service Request Content
Technical Support Inquiry Records
1.2 Automatically Collected Information
When you visit our website, we may automatically collect:
IP Address
Browser Type and Version
Operating System Information
Access Time and Date
Website Usage Data
Cookie and Similar Tracking Technology Data
1.3 Information Collected During Technical Support
With your authorization, we may access:
Device System Configuration
Software Version Information
Error Logs and Diagnostic Reports
System Performance Data
Remote Support Session Records
We only access relevant information to the extent necessary to provide the service.
- How We Use Your Information
We may use the information we collect for:
Providing software maintenance and system upgrade services
Handling customer inquiries and technical support requests
Diagnosing and resolving technical problems
Scheduling remote or on-site services
Processing payment and billing transactions
Improving service quality and user experience
Sending service updates and important notifications
Complying with legal and regulatory requirements
Preventing fraud, abuse, and security risks
- Remote Technical Support and Device Access
When you request remote technical support:
We will only access your device with your explicit authorization;
We will only perform operations related to the service request during the service process;
We will not access, copy, delete, or distribute your personal files without authorization;
You may terminate the remote connection at any time;
We will disconnect remote access after the service is completed.
- Information Sharing and Disclosure
We will not sell, rent, or trade your personal information.
We may disclose your information only in the following circumstances:
With your explicit consent;
To cooperate with trusted service providers to complete the service;
To meet legal, regulatory, court orders, or regulatory requirements;
To protect the legitimate rights and interests of the company, customers, or the public;
To disclose in accordance with the law during corporate restructuring, mergers, or asset transfers. All third-party partners must take reasonable measures to protect your information security.
- Data Storage and Security
We take reasonable technical and organizational measures to protect your information, including:
Encrypted data transmission
Access control
Secure server storage
Firewalls and network security measures
Regular security assessments and monitoring
However, internet transmission and electronic storage cannot guarantee absolute security, therefore we cannot guarantee the absolute security of your information.
- Data Retention
We retain your personal information only for the period necessary to achieve the purpose for which it was collected, unless required by law to retain it for a longer period.
After the service is completed, we may retain some records as required by law, tax, accounting, or dispute resolution.
- Cookie Policy
Our website may use cookies and similar technologies to:
Ensure the proper functioning of the website;
Remember your preferences;
Analyze website traffic;
Improve user experience;
Enhance website performance.
You can refuse or delete cookies through your browser settings, but some functions may be affected as a result.
- Your Rights
Under applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, you may have the following rights:
The right to access your personal data;
The right to correct inaccurate data;
The right to erase your personal data;
The right to restrict processing;
The right to data portability;
The right to object to processing;
The right to withdraw consent (if applicable).
To exercise the above rights, please contact us using the contact information provided in this policy.
- Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the content, privacy policies, or data processing practices of third-party websites. We recommend that you review their privacy policies when visiting such websites.
- Children’s Privacy
Our services are intended for adults and business clients, and not for children under the age of 13. We do not knowingly collect children’s personal information. If we discover such cases, we will take reasonable steps to remove the relevant information.
- Privacy Policy Updates
We may update this Privacy Policy from time to time. The updated version will take effect immediately upon publication on the website. We recommend that you check this page regularly for the latest updates.
We will make reasonable efforts to respond to and process your request as soon as possible after receiving it.
