These Terms of Transport apply to computer software maintenance, system upgrades, and related technical and hardware support services provided by CEOX SERVICES LTD in the UK. By using our services, you agree to the following terms of transport and delivery.

1. Service Delivery Methods

CEOX SERVICES LTD offers several service delivery methods:

1.1 Remote Service Delivery
Software maintenance, system upgrades, and troubleshooting are completed via a secure remote connection;
Customers must ensure their devices are connected to the internet and have remote access enabled;
Delivery will be confirmed electronically upon completion of the service.

1.2 On-site Service (if applicable)
On-site support is available for some technical services;
On-site service requires advance booking;
Additional transport or on-site fees may apply depending on distance and service content.

1.3 Hardware Delivery (if applicable)
Hardware upgrade components such as SSDs and RAM will be delivered via logistics;
Components will undergo quality inspection and packaging before shipment;
Delivery may be via local UK courier services.

2. Processing Time
   All orders are typically processed on the same day or within 1 business day after confirmation; urgent technical support orders will be prioritized; hardware delivery orders will be shipped as soon as possible after processing.
3. Shipping Time (Hardware Products)

For physical hardware delivery:

UK domestic shipping time is typically 1–3 business days. Slight delays may occur in remote areas. Shipping times are estimates only and absolute arrival times are not guaranteed.

4. Shipping Costs
   Software maintenance and system upgrade services generally do not involve shipping costs (remote services); on-site service may incur additional charges; hardware delivery costs will be clearly stated upon order confirmation; promotions or package deals may include free shipping.
5. Risk Transfer
   After shipment, the shipping risk is borne by the logistics company; customers should check the packaging for damage before signing for the package; if any damage is found during transportation, customer support should be contacted within 24 hours of signing for the package.
6. Address Accuracy

Customers must ensure that the delivery address is accurate:

Incorrect or incomplete addresses may result in delays or additional costs;

The customer is responsible for any losses caused by providing an incorrect address;

If you need to change the address, please contact customer service as soon as possible.

7. Delays and Force Majeure

CEOX SERVICES LTD is not liable for delays caused by the following:

Weather conditions or natural disasters

Logistics company delays

Government policies or customs restrictions

Network or system failures

Other force majeure events

8. Service Completion Confirmation

After remote or on-site service is completed, the customer must confirm the service result;

Hardware delivery is considered complete upon receipt;

Failure to report problems within the specified time is considered as default acceptance.