This return and refund policy applies to computer software maintenance, system upgrades, and related technical services provided by CEOX SERVICES LTD in the UK. By purchasing or using our services, you acknowledge and agree to the following terms.
- Return/Cancellation Policy
As our company provides technical services, the return policy is as follows:
1.1 Service Not Yet Commenced
Customers may cancel their order before the service has commenced; a refund may be requested upon confirmation; a small administrative or processing fee may be charged depending on the payment method (if applicable).
1.2 Service Commenced
Once the technical service has commenced (including remote connection, system operation, or diagnostics), refunds are generally not supported; this is due to the incurred labor costs and technical resource investment.
- Service Opening/Used Instructions
Our company specifically notes:
Even if the service has commenced or been “opened and used” (e.g., remote operation, system adjustments, or software installation have been performed);
Customers may still request a return/refund;
However, refunds will be assessed based on the following:
Amount of work completed
Value of services provided
Time invested by technicians
Whether some or all issues have been resolved
If the service has been partially completed, only the cost of the uncompleted portion may be refunded.
- Refund Processing Time
Approved refunds will be processed within 3–5 business days;
Refunds will be returned to the customer’s original payment account;
Actual arrival time may vary depending on the bank or payment platform.
- Return Request Method
To request a cancellation or refund, please contact us through the following methods:
Email: ceoxservices@hotmail.com
Phone: +44 7779 015238
Please provide the following information in your email:
Order Number or Service Record
Name
Contact Information
Reason for Refund
Service Status Description
- Return Address and Contact Information
Since our company primarily provides digital technology services (remote or on-site support), we typically do not have a physical return process.
For hardware-related services (such as material issues arising from SSD or RAM upgrades), return or shipping arrangements will be handled separately by customer service:
Return Address:
👉 4 Reading Road, Pangbourne, Reading, Berkshire, England, RG8 7LY
- Non-Refundable Situations
Refunds are generally not supported in the following situations:
Customer changes their needs
All services have been completed
Customer fails to provide necessary information or permissions
Problems caused by third-party software or system updates
System problems caused by customer’s own actions
- Special Circumstances
Refunds may be processed at the company’s discretion in the following situations:
Technical services failed to be provided as agreed
Service was severely delayed or impossible to complete
Service was cancelled due to company reasons
- Contact Us
For any questions regarding the return or refund policy, please contact:
Email: ceoxservices@hotmail.com
Tel: +44 7779 015238
