Below are the most frequently asked questions and answers from customers using our computer software maintenance, system upgrade, and technical support services, helping you better understand our service process and content.
- What types of services do you provide?
We primarily provide one-time technical services, including:
Operating system installation and reinstallation (Windows, etc.)
Software maintenance and repair
System upgrades and security patch updates
Remote and on-site technical support
Hardware fault diagnosis (blue screen, inability to boot, slow operation, etc.)
SSD upgrades and RAM expansion
Deep cleaning of internal devices
- Is this a subscription service or a one-time charge?
All services are one-time charges:
Each service is billed separately
There are no monthly fees or automatic renewals
The transaction is completed after each service session.
- Do you provide remote technical support?
Yes, we provide remote support services, including:
System troubleshooting
Software installation and configuration
Performance optimization
Virus and security issue handling
Remote services require the customer to allow a secure connection and maintain a stable network during the service.
- If the problem is complex, will you provide on-site service?
In some cases, we can provide on-site support services:
For issues that cannot be resolved remotely.
Additional on-site service fees may apply.
Specific fees depend on the customer’s location and appointment details.
- Is my data safe?
We take data security very seriously:
All operations are performed within authorized scope.
Your personal files will not be accessed or copied (unless necessary and authorized).
We recommend that customers back up important data before service.
We are not responsible for data loss caused by non-human error.
- Will system upgrades affect my files?
Generally, they will not affect your personal files, but:
We recommend backing up important data in advance.
There may be risks during major system upgrades (such as operating system version upgrades).
We will try our best to ensure the upgrade process is safe and stable.
- Which devices do you support?
We support most common devices, including:
Windows desktops
Windows laptops
Some enterprise workstations
For special devices, please consult in advance to confirm compatibility.
- How long does the service take?
Time depends on problem complexity:
Simple software installation: Approx. 30–60 minutes
System optimization or repair: 1–3 hours
System upgrade: 1–4 hours
Hardware diagnostics and upgrade: Subject to availability
- What if the problem is not resolved?
If the initial service does not fully resolve the issue:
We will conduct further diagnostics
Supplementary service can be arranged (may be requoted)
We will make every effort to resolve the problem within the scope of our service
- How to schedule service?
You can schedule a service appointment by:
Sending an email to ceoxservices@hotmail.com
Providing device information and a description of the problem
We will reply and arrange service within 1–2 business days
- Is emergency technical support provided?
Yes, we provide emergency support services (subject to availability):
System crash
Failure to start
Critical performance issues
Security risk handling
Emergency services may be prioritized and billed separately.
